The 7th Annual ACI EUROPE Best Airport Awards were announced last night in Lisbon during the gala dinner of the 21st ACI EUROPE Annual Congress hosted by ANA (Aeroportos de Portugal).
For airports with ‘over 25 million passengers’, this year’s ACI EUROPE Best Airport award went to Amsterdam Airport Schiphol. A previous winner in 2009, this year the judges deemed that the airport is a model in terms of efficiency, facilities offered, continuous infrastructure development and attention to the environment.”
It was the conclusion to a day of intensive exchanges and debates between more than 400 top industry representatives, including airports, airlines, air traffic management experts, national government and EU oficials, under the themeofthisyear’sevent “Overcomingnew economicandoperationalrealities,whileimprovingthe passenger experience.”
This years’ judging panel was drawn from a wel-respected group of independent experts including ACI WORLD, EUROCONTROL, ECAC and the Disabled People’s Association (Denmark). ACI EUROPE counts around 400 airports in 46 European countries among its membership and this year’s competition saw a high level of entries in each of the four categories.
The ACI EUROPE Best Airport Awards* cover 4 categories of airport and aim to recognise achievement in core activities such as customer service, retail, security and environmental awareness.
The awards were presented to the winning airports by Angela Gittens, Director General ACI WORLD, António Mendonça, Portugal’s Minister of Public Works, Transport and Communications, Carolyn McCall, CEO of easyJet, David McMillan, Director General EUROCONTROL, Olivier Jankovec, Director General ACI EUROPE and Max Moore-Wilton, Chairman of Airports Council International and Chairman of Sydney Airport.
The first award, recognising airports in the ‘1-5 million passenger’ category, went to Bournemouth Airport (owned by Manchester Airports Group). The judges awarded the prize to the airport for its dynamic business approach in recent years, its commercial renaissance and exemplary care for passengers with reduced mobility.
The winner of the ‘5-10 million passenger’ category was Edinburgh Airport (owned by BAA). There are a lot of airports in this traffic category and as with number of the top candidates, the airport excels in all the key areas of operations. However the judges singled it out for the dedication of its management and staff.
This year’s award in the ‘10-25 million passenger’ category went to ICF Antalya Airport. In the past decade the airport has been transformed both physically and commercially, facing fast growth with the best answers in terms of efficiency, quality and environmental awareness.
This year’s Eco-Innovation Award, which is awarded by the independent Advisory Board of Airport Carbon Accreditation went to Zürich Airport for its comprehensive and systematic approach to environmental management.
It also became the first airport to implement an emissions-related charge, thereby “creating a wave of change through out the industry”–resulting in its home carrier, as well as other airlines, reconsidering their choice of engines in favour of the most advanced environmentally-beneficial options.
Finally, a new award, the WBP Recognition Award, was presented to Harry Diehl, retired top executive of Gebr. Heinemann, in recognition of his leadership in advancing airport retail and developing increased cooperation between airports and their commercial partners through his involvement in ACI’s World Business Partner programme.
The 22nd ACI EUROPE Annual Assembly, Congress & Exhibition will be hosted by Aena Spanish Airports and will take place in Madrid in mid-June 2012.